Hotel Reputation Management means shielding your organization from all the negativity that might come your way. Let's see how Social Listening helps.
Win the Online Reputation Game in the Hospitality World
In a world where guest opinions travel faster than ever, your brand reputation is your most valuable asset.
With Mentionlytics, you can monitor every mention, track reviews, analyze sentiment, and lead the online conversation across every platform that matters.
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Trusted by global hospitality leaders.
Take Care Of Your Guests. We'll Take Care Of Your Online Reputation.
Listen Beyond the Lobby
Guest experiences don’t just happen in your lobby anymore, rather everywhere on the internet. With Mentionlytics’ dedicated hospitality solutions, you will always be on top of all conversations around your brand.
Get real-time updates whenever your brand is mentioned, so you can get ahead of the curve and own the conversation, and not just be a participant in the discussion.
Track Every Source
From glowing reviews to quiet complaints, valuable feedback can appear anywhere. The real power of Social Media Monitoring & Listening is to be able to discover it. Mentionlytics is one of the most complete tools on the market. It collects data, literally, from everywhere.
Social Media Channels
Facebook, Instagram, TikTok, X (Twitter), LinkedIn, Reddit, YouTube, and more.
Reviews Sites
TripAdvisor, Booking.com, Google Reviews, Airbnb, Yelp, Expedia, Hotels.com, and nearly 100 others.
Everything else
Track every mention across news outlets, forums, and blogs.
Customer Care Is About Timing
Respond Instantly
Identify important conversations about your brand and jump in. Whether positive or negative, time response matters the most.
Engage Your Evangelists
Spot your most loyal customers and connect with them. Show them your appreciation and build a strong online community.
Manage Complaints Before They Escalate
Respond to negative news and resolve any issue that may arise to improve your customer’s experience at your property.
Keep Your Brand Healthy
Flip Bad Reviews Into Better Experiences
Monitor sentiment and detect patterns in complaints to fine-tune your services—whether it’s housekeeping, check-in, dining, or beyond.
Collaborate with Influencers
Spot key voices in the hospitality space and build long-term collaborations.
AI-Powered Sentiment Analysis
Understand how people feel about your brand and uncover weaker areas of your business, such as services, travel packages, or anything else.
Understand the Trends That Shape Hospitality
Identify customer needs
See the full picture—fast.
Our AI reveals how guest concerns evolve over time, from room cleanliness and Wi-Fi speed to safety, sustainability, and beyond.
Spot market trends
Build your data-backed communication strategy with insights highlighting trends and popular search terms.
Keep An Eye On Your Competitors
A bad review for your competitors is a win for you.
Monitor how competitors are performing, track sentiment trends, and seize opportunities they’re missing.
AI-backed sentiment analysis gives a bird’s-eye view of conversation types around your competitors, while Share of Voice will show while Share of Voice will show your market share compared to them.
Stay Informed And Organized
Create powerful reports
Create customized reports with all the metrics that will help you make strategic and data-driven decisions. Share them with the rest of the team and be prepared for your next meeting.
Set alerts
Stay notified about all posts where your name or a specific keyword is mentioned. This way, you can keep track of positive and negative reviews around your brand.
Add tags to your mentions
If you have enormous mentions data and you want to take some action on priority, label these mentions with the required action, add notes and assign them to your team members.
Educate Your Clients
Boost your content
Create valuable content for your clients and share it on your social media account, straight from Mentionlytics’ dashboard.
Your guests are already talking. Are you listening?
Start turning insights into action with Mentionlytics and stay steps ahead of your competition.
14-days trial No credit card required Cancel anytime