Hotel Reputation Management means shielding your organization from all the negativity that might come your way. Let's see how Social Listening helps.
Compete in the post-Covid
Keyword tracking, sentiment analysis, and multi-platform reach, combined with reviews make Mentionlytics the only platform you will need to make data-driven decisions that yield results.
Take care of your customers while we take care of monitoring your online reputation
Keep an ear to the lobby floor
They say it pays to listen, but not just on the floor, rather everywhere on the internet. With Mentionlytics’ dedicated hospitality solutions, you will always be on top of all conversions around your brand.
Get real-time updates whenever your brand is mentioned, so you can get ahead of the curve and own the conversation, and not just be a participant in the discussion.
Track every source
Negative or positive feedback can be hidden everywhere on the internet. The real power of Social Media Monitoring is to be able to discover it. Mentionlytics is one of the most complete tools in the market. It collects data, literally, from everywhere.
Social Media Channels
Facebook, Twitter, LinkedIn, Reddit, Instagram, TikTok, YouTube, and more.
TripAdvisor, Booking.com, Yelp, Google Reviews, Airbnb, Expedia, Hotels.com, and almost 100 more.
News sites, blogs, forums.
Customer care comes first
Identify important conversations about your brand and jump in. Whether positive or negative, time response matters the most.
Engage your evangelists
Track your most loyal customers and connect with them. Show them your appreciation and build a strong online community.
Listen to complaints
Respond to negative news and resolve any issue that may arise to improve your customer’s experience at your property.
Your Brand’s care
Turn bad reviews to your benefit
Identify any complaints or negative feedback and prevent a potential crisis from rising.
Find Top Influencers and Collaborate
Social media analytics help you make better relations, and nurture leads and potential customers over a long time.
Determine the sentiments behind the conversations and identify weaker areas of your business, such as services, travel packages, and more.
Shift with the consumer conversations
Identify customer needs
Get the best seat in the house, as our AI-powered trend searches show how consumer conversations shift from cleanliness and service to safety and sanitization and more.
Spot market trends
Build your data-backed communication strategy with insights highlighting trends and popular search terms.
Keep an eye on your competitors
A negative review for your competitor is an opportunity for you, so it pays to be on top of conversations around your competitors. Track competitor campaigns, offers, reviews, and more via the “Share of Voice” feature to always stay ahead of the curve.
AI-backed sentiment analysis gives a bird-eye-view of conversation types around your competitors.
Stay informed and organized
Create beautiful reports
Create customized reports with all the metrics that will help you make strategic and data-driven decisions. Share them with the rest of the team and be prepared for your next meeting.
Stay notified about all posts where your name or a specific keyword is mentioned. This way, you can keep track of positive and negative reviews around your brand.
Add tags to your mentions
If you have enormous mentions data and you want to take some action on priority, label these mentions with the required action, add notes and assign them to your team members.
Educate your clients
Boost your content
Create valuable content for your clients and share it on your social media account, straight from Mneitonlytics’ dashboard.
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Still not sure? We too live to serve
Our customer success team is available around the clock to ensure that you get the maximum value from your campaigns. Our hospitality monitoring experts can help with campaign set-up, relevant tags and optimizations, and much more.