Platform
- Use Cases
  - Media MonitoringDiscover what the media say about your company, your competitors and your products.
  - Social ListeningAnalyze your audience’s online behavior and get a deeper understanding of what they really care about.
  - Review MonitoringTrack all major review sites, respond to your customers and build trust with your audience.
  - AI VisibilityNewTrack your AI brand visibility, sentiment and share of voice, and find out what citations drive the answers in LLMs.
- Features
  - Social IntelligenceAIGet smarter insights and personalized advice to help you improve your web and social presence.
  - Social Media ReportsCreate beautiful and customized monitoring reports with clear and actionable insights.
  - PublishingPublish on your Social Media accounts in multiple platforms, or schedule posts for later.
  - Mentionlytics MCPConnect Mentionlytics to any MCP-compatible LLM to power your AI with real-time social listening data.
- Discover Mentionlytics AI
  - Gives advice
  - Groups mentions
  - Detects anomalies
  - Identifies sentiment
  - Detects emotion
  - Translates mentions
  - See all AI features
Solutions
- By Industry
  - HospitalityCollect reviews from more than 100 review sites.
  - Financial InstitutionsDrive loyalty, revenue, and profitability.
  - Politics & GovernmentGain deeper insights into public perception and effectively engage with your constituents.
  - Web3 & CryptoIgnite your Crypto & DeFi investments with sentiments from the world.
- By Business Type
  - Small & Medium Business (SMBs)Engage your audience, find new customers & build your brand.
  - AgenciesAll the data your agency needs to offer value to your clients in one place.
  - EnterpriseMonitor every market, brand, and language from one command center.
  - NonprofitsPromote your cause and listen to your audience.
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Reputation Management Software

Know whether your reputation is getting better or worse.

Most teams only look at their reputation when something goes wrong. By then you’re reacting to a number you didn’t watch move. Mentionlytics tracks sentiment across social, news, and review sites over time, so you can see the direction you’re heading, not just today’s snapshot.

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Trusted by world’s leading Enterprises & Agencies

Your Online Reputation, tracked over time

Brand reputation management usually breaks in one of four places

None of these seem like real issues until they’ve already cost you something.

A damaging post was found two days late.

Not by monitoring. By a screenshot someone forwarded you, or a journalist’s email.

Your last tool returned 90% irrelevant results

A brand name that collides with a common word, thousands of mentions nobody could triage, and eventually nobody opened it.

Someone asked whether reputation improved last quarter.

You had screenshots and a gut feeling. No sentiment trend, no mention count, nothing you'd put in a board deck.

You check Google, Trustpilot, Yelp and X separately.

And still miss the Reddit thread, because nobody tagged you in it.

How it works

What a reputation management software should actually do

Tracking every mention

Monitor every channel, and the ones nobody tags you in

Capture untagged mentions: the conversations that never reach your notifications because nobody @’d you
Every major channel: X, TikTok, Reddit, LinkedIn and the rest, plus news, blogs, forums, and 100+ review sites from Booking.com to Trustpilot and Yelp
Podcasts and video, transcribed: mentions that affect public perception
Catch false claims: fake reviews, outdated pages, and misinformation, found while they’re still small enough to correct

Filter out irrelevant mentions

Cut the noise

Required and excluded keywords: tell it which words must appear and which rule a mention out, so a brand name that collides with a common word stops flooding the feed
Full Boolean rules: build a precise query when simple keywords aren’t enough, with exact-match for names that need it
Filter by language, country and source: narrow to the markets and channels you actually report on

Accurate sentiment analysis

Analyzing sentiment and emotion

Every mention is scored automatically, then charted by day, week, and month.

Sentiment is read per brand, not per post. “Their support was useless but the product’s great” registers as a support problem and a product win, rather than a neutral. Emotion detection goes a layer deeper, like anger, frustration, fear, joy, and sarcasm, because those escalate differently.

96% accuracy across 100+ languages, auto-translated
Per-period counts export, so the number in a board deck is auditable

AI Sentiment Analysis & Contextual Classification

Example of Mentionlytics' new AI anomaly detection alert for Ryanair

Real-time alerts

Alerting you when something shifts

Sudden negative sentiment spikes: get alerted as they happen, with a summary of what’s behind it, so you can respond before it escalates
Slow build-ups: nothing spikes, a complaint just repeats a little more each week. You get told either way, because the system knows what normal looks like for you
Negative reviews: one-star reviews stacking up on Trustpilot, Google Maps or Yelp
Top mentioners and high-reach posts: see who’s driving it, detractors and influencers both, so the ones with reach surface first

Already in the middle of a crisis? Crisis Management is built for the response.

Advanced Reporting

Explaining why, and reporting it

Mention Clustering

Click any dip and see the topics behind it. Not just that sentiment fell, but what people were actually talking about.

AI Summaries

Every morning, a paragraph on what was said overnight and what changed. Most days that's the whole check-in.

Share of Voice

Compare your sentiment against named competitors, so you know whether a drop is yours or the whole category having a bad month.

Shared Dashboards

Branded and white-labelled, sent as a link or embedded on your own site. The clients who get logins don't use them.

Why Mentionlytics

Everything you need to protect your brand’s health

Full data coverage

Social media, news, blogs, forums, and review sites, plus AI search and LLMs.
Nothing falls through the cracks because it happened somewhere you weren't looking.

Real-time brand monitoring

You get told when your mention pattern actually breaks, not just every time your name appears.

Works in every Language

Sentiment read in every market you operate in, not just the ones you read.

Client-ready reports

Export a branded PDF, a live link, or raw data into Excel — whatever your client needs to see.

Easy to set up

Add your brand and you're tracking in under a minute.

Support from real humans

Help from people who understand reputation monitoring, not a ticket queue.

Who It’s For

Built for teams managing online brand reputation

Know how the brand is doing, not just what happened today

PR & Communications

Know before the journalist does · brief leadership with a number · see whether coverage moved sentiment

Brand & Marketing Leads

Watch sentiment week to week · spot a slide early · bring a chart to the quarterly

Agency Account Teams

Run every client from one account · send a branded live dashboard · stop the "what's new?" emails

Hospitality & Local Marketing

Catch a complaint pattern across review sites · see which location is slipping · fix it before bookings do

Rated with 4.9 on

Don’t just take our word for it. See what people say about us.

Read honest reviews from real people.

“Fantastic product: Great for your business”

It’s a great way for you social media managers to track what consumers are saying about your brands via comments. It keeps you fresh perspectives on what the general public want and think about.

Andrew B
Marketing Consultant at Isotope.digital

“Mentionlytics: Your guardian angel”

Mentionlytics is my digital Swiss Army Knife. It's a lifesaver when it comes to brand monitoring, making it feel like I've got a team of data detectives at my disposal 24/7.

Chaque R.
Marketing Manager

“Great tool for social listening!”

I really like the interface (simple to toggle insights by selecting different data inputs) and the customer service is great.

Jenna W
Associate Director at IMPRINT

Go deeper into reputation management

Frequently Asked Questions

What is online reputation management?

Online reputation management is the ongoing work of tracking and shaping how your brand is perceived across social media, review sites, news, and the wider web. Rather than reacting to one incident at a time, it combines sentiment, reviews, and mentions into a single view you can watch over time.

What's the difference between reputation management and crisis management?

Isn't this the same as review management?

Find out which direction your sentiment is pointing.

Set up your brand, your competitors, and the review sites that matter. The first chart takes about ten minutes.