Mentionlytics Ltd registered office address is at 20-22 Wenlock Road, N1 7GU, London, United Kingdom. Mentionlytics Ltd registration number is 09859487.

1. General

This User Privacy Statement explains how Mentionlytics Ltd collects, processes and uses data about its customers. It applies to all of the data that Mentionlytics Ltd collects for the provision of the social media and web branding monitoring services.

2. Collection of personal and non-personal data

The personal data that is collected by Mentionlytics Ltd depends on the services that its customers use. Mentionlytics Ltd may ask the customers to provide their name, e-mail address, contact telephone number, postal address, a username and password, as well as any other requested information. If the customers contact the support services, Mentionlytics Ltd will collect the data needed to categorize the question and reply to it. Mentionlytics Ltd may also use this data to track potential issues, regarding the provided services and customize the support responses to better serve its customers. Mentionlytics Ltd may collect data about the device that the customers use to access the provided services, the operating system details, the web browser type and the name of the ISP or mobile carrier. The servers that hold the customers’ personal information meet the international standards and have the appropriate administrative, technical and physical controls that are designed to safeguard the customers’ personal information, including industry-standard encryption technology. Mentionlytics Ltd will collect personal identification information from customers, only if they voluntarily submit such information to it. Customers can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities. Mentionlytics Ltd may collect non-personal identification information about customers, whenever they interact with the web site. Non-personal identification information may include the browser name, the type of computer and technical information about customers, means of connection to the web site, such as the operating system and the Internet service providers utilized and other similar information.

3. Web browser cookies

Mentionlytics Ltd web site may use "cookies" to enhance customers’ experience. Customers’ web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Customers may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. As customers browse Mentionlytics Ltd, advertising cookies will be placed on their computer so that it can be understood what they are interested in.

4. Use of collected data

Mentionlytics Ltd uses data and content that the customers provide to conduct research and development for the improvement of its services. Mentionlytics Ltd shares such data with its affiliates as reasonably necessary to provide its services. Mentionlytics Ltd monitors and indexes publicly available data from the Internet and the Social Media Platforms. It also contracts directly with third party providers to gain access to their data. In each case, the data that the Mentionlytics Ltd has access to is made available to its customers. This data is collated and stored in Mentionlytics Ltd database. Since all data that Mentionlytics Ltd accesses is publicly available, the raw data about the customers could be found by anybody with access to the Internet. Part of this data may be personal information about the customers and other data may not be. As the customers are the source of the raw data, they have control over that data within the platform they choose to publish it on (e.g. Twitter, Facebook, Blogs, web sites), including through using the privacy settings made available to them by that platform. In addition, to whatever rights the customers have via their relationship with any publishing platform, they also have certain rights with respect to their personal information that Mentionlytics Ltd processes, as set out in this User Privacy Statement. Mentionlytics Ltd may collect and use customers’ personal information to improve customers’ service, to personalize customers’ experience and to improve the web site. Mentionlytics Ltd may also run a promotion, contest, survey or other web site features, by sending to customers’ information they agreed to receive about topics interesting to them, as well as send periodic emails for responding to their inquiries, questions, and/or other requests. If at any time the customers would like to unsubscribe from receiving future emails, Mentionlytics Ltd includes detailed unsubscribe instructions at the bottom of each e-mail.

5. Protection of information

Mentionlytics Ltd adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of customers’ personal information, username, password and data stored on the web site.

6. Sharing of personal information

Mentionlytics Ltd does not sell, trade, or rent customers’ personal identification information to others. Mentionlytics Ltd may use third party service providers to help operating the business and the web site or administer activities on the company behalf, such as sending out newsletters or surveys. Mentionlytics Ltd may share information with these third parties for those limited purposes provided that a permission has been give.

7. Third party web sites

Customers may find advertising or other content on the web site that link to the sites and services of company partners, suppliers, advertisers, sponsors, licensors and other third parties. Mentionlytics Ltd does not control the content or links that appear on these sites and is not responsible for the practices employed by websites linked to or from the web site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customers’ service policies. Browsing and interaction on any other website, including websites, which have a link to Mentionlytics web site, is subject to that website's own terms and policies.

8. Changes to this user privacy statement

Mentionlytics Ltd has the discretion to update this user privacy statement at any time. When this is done, the company will revise the updated date at the bottom of this page. Mentionlytics Ltd encourages customers to frequently check this page for any changes to stay informed about how the company is helping to protect the personal information that is collected. Customers acknowledge and agree that it is their responsibility to review this user privacy statement periodically and become aware of modifications.

9. Acceptance of the terms

By using this web site, customers signify the acceptance of this statement. If they do not agree to this statement, they do not need to use the web site of Mentionlytics Ltd. Their continued use of the web site, following the posting of changes to this statement will be deemed their acceptance of those changes.

Last updated 15 May, 2016.