Terms of Use

  1. The services

Mentionlytics Ltd will provide to the customers its services, subject to this terms and conditions (Agreement). With respect to Mentionlytics Ltd, the content and functionality of each service may change from time to time during the term of this Agreement, including offering new or changing existing content of the database (for example adding or removing web sites or data that is licensed to Mentionlytics Ltd by a third party). Any such change is within Mentionlytics Ltd sole discretion, provided that it will not materially decrease the functionality or performance of the services. All customers must comply with all of the obligations set out in this Agreement. They are responsible for any use they make of any materials exported from or otherwise derived or downloaded from the Mentionlytics Ltd services, during and after the terms of this Agreement. The customers are solely responsible for the username and passwords that may be required for them to use the services. It is their responsibility to ensure that username and passwords are kept safe and confidential.

Mentionlytics Ltd does not warrant (a) that the services will meet the customers’ specific requirements, (b) the services will be uninterrupted, timely, secure, or error-free, (c) the results that may be obtained from the use of the services will be accurate or reliable, (d) the quality of any products, services, information, or other material purchased or obtained by the customers through the service will meet their expectations and (d) any errors in the services will be corrected. By accessing this website the customers consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. Mentionlytics Ltd reserves the right to change these conditions from time to time, as it sees fit and the customers continued use of the site will signify their acceptance of any adjustment to these terms.

  1. Subscription fees

The customers must pay the fees to Mentionlytics Ltd for the provided services, within the time frame, in the amount and currency and by the available payment method. The customers further authorize the Mentionlytics Ltd to use a third party to process payments and consent to the disclosure of payment information to such third party. The customers may terminate their subscriptions at any time, in which case, no further fees will be charged after the completion of the monthly period the customer has been charged for. In this case, the customer will be able to use the service for a month from the date of the last payment.

  1. Third party data

Mentionlytics Ltd may not be held liable for interruption of the third party API services that it uses and does not guarantee that the use of its provided services will be uninterrupted or error free due to third party API services interruption. Mentionlytics Ltd does not exercise any control over third party content and web sites and has no control over them. Similarly, Mentionlytics Ltd does not control links to third party web sites. Third party content is provided to customers “as is” to facilitate their web browsing. Mentionlytics Ltd takes no responsibility and assumes no liability for any third party content that customers post or transmit using the services. The customers understand and agree that they may be exposed to third party content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to their purpose. If the customers access any third party web sites or third party content from the services, they do so at their own risk and agree that Mentionlytics Ltd will have no liability arising from their use of or access to any third party web sites or third party content. Mentionlytics Ltd may not be held liable for any damages or loss arising from or connected with the use of or the reliance on the third party contents, goods, or services available on the third party web sites. Mentionlytics Ltd may not be held liable with respect to third party content or third party websites and customers undertake to directly and exclusively contact the appropriate third party with any claim or request they may have. The customer must comply with the Youtube Terms of Service, available at https://www.youtube.com/t/terms and the Twitter Terms of Service, available at https://twitter.com/tos.

  1. Exclusions and Limitations

To the fullest extent permitted by law, Mentionlytics excludes all representations and warranties relating to the website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. Mentionlytics does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

  1. Availability

The customer is solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this website. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Mentionlytics. The Mentionlytics does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service the customer thereby indemnifies Mentionlytics, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

  1. Cookies

Like most interactive web sites Mentionlytics website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

  1. Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Mentionlytics will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

  1. Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Mentionlytics services and the full content of this website. The Mentionlytics logo is a registered trademark of the company in the United Kingdom and other countries. The brand names and specific services of the company featured on this web site are trade-marked.

  1. Permission to use logo

Use of Logo and organization name may be used as a part of Mentionlytics client list. This could be displayed on marketing material: landing pages, case studies, and company home page, marketing / sales presentations. Written permission will be sought-after for approval of material forecasted to receive more than 3,000 impressions per month.

  1. Communication

Contact information can be found on our Contact link on our website or via Mentionlytics literature or via the company’s stated telephone. This company is registered in England and Wales, registered office 20-22 Wenlock Road, London, England N1 7GU.

  1. Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

  1. Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

  1. General

The laws of England and Wales govern these terms and conditions. By accessing this website you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

  1. Notification of Changes

Mentionlytics reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis these terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

  1. Claims and Complaints

Any complaints relating to the provision of the Services by Mentionlytics as well as questions regarding the use of the website should be addressed to the e-mail address support@mentionlytics.com or to the mailing address: 20-22 Wenlock Road, London, England N1 7GU, with a reference mark “Complaint”. The complaint letter should contain: name and surname – in the case of a natural person or the business name – in the case of a legal person or an organizational unit other than a legal person, however recognized as having legal personality under the Act. Also, the letter should contain the Users Login, the exact address of seat or residence, optionally the mailing address, should it be different from the address of seat or residence, the email address provided during the Registration, and a detailed description and reason of the complaint. Mentionlytics refuses to consider any complaints resulting from non-compliance with the Regulations. Mentionlytics shall consider the complaint within 30 business days from the date of its reception. Should the information given in the complaint letter require further supplementation, Mentionlytics shall request so prior to move to the complaint consideration. The time required by the user to provide the supplementary information shall accordingly extend the complaint processing period.

  1. Closing provisions

Mentionlytics reserves the right to transfer all or part of the rights and obligations arising from the regulations onto a third party or entering into outsourcing contracts related to them; the user hereby agrees to it by becoming bound by the regulations. The user may not assign or waive any rights or obligations under the regulations without a written consent from the Operator. The users of the website shall be free to access the regulations at any time, using the link found on the landing page, or by contacting Mentionlytics at support@mentionlytics.com. Mentionlytics stipulates that the website and any of its graphic elements, the navigation solutions, the selection and layout of the site-presented content are protected with the exclusive rights of the company. Mentionlytics shall reserve the right to alter the regulations at any time. The user shall become bound by the new wording of the regulations after accepting it within 7 days from the date of notification of the amendment, however never earlier than as of the beginning of a new billing cycle. In situation when user does not accept changes in regulations, the agreement will be dissolved on the last day of paid billing cycle.

  1. User protection

Customers are not allowed to distribute Mentionlytics data to any person, public/private organization or business entity that may use it in an inconsistent manner based on reasonable expectations of privacy. Customers cannot conduct analysis of such data, towards isolating small groups or individuals for discrimination purposes, or segmenting them based on their political beliefs or affiliation, health issues (including pregnancy), negative financial conditions, racial or ethnic origin, sexual orientation, religious beliefs, trade union membership and any other sensitive information or data related to actual commission of a crime that is prohibited by applicable Law. Mentionlytics data is not allowed to be used, towards investigating social media users or their content to alert sensitive events, including protests, rallies or community organizing meetings.