Most teams find out about a crisis the same way everyone else does, by seeing it. A customer screenshots a complaint. A journalist picks up the story. By then, you’re already behind. Mentionlytics gives you the warning before that moment.
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Not keyword alerts after the crisis has exploded. AI that detects when normal brand behavior breaks, so your team has time to respond before a moment becomes a headline.
What’s inside
Every feature is built around one job: giving your team enough time to act, not just enough information to react.
SIA alerts you the moment negative mentions spike. But it also catches the threats that don’t look like spikes; mentions growing quietly, day after day, until they’re a real problem. It learns what normal looks like for your brand, so anything unusual reaches you first, sudden or gradual.
Your team gets notified immediately, not in a morning digest, not in a weekly report. When something happens, you know. Automated tags and custom alerts send the right alert to the right team member, snooze what’s not critical, and SIA keeps watching.
Filters mentions by negative sentiment, so your team sees what matters, and goes a layer deeper with emotion detection, flagging angry and frustrated posts so the most volatile ones get handled first. It even catches sarcasm, so “great job, as always 🙄” doesn’t slip through as praise.
And sentiment is read per brand, not per post: “Singapore Airlines was incredible. Lufthansa, never again” counts as positive for one and negative for the other, where most tools would call it neutral.
Social, news, blogs, and review sites in one place. Plus, images, YouTube videos, and podcasts. Nothing falls through the cracks because it happened on a channel nobody was watching.
Every morning, a plain-language summary of what was said about your brand overnight. No dashboard required.
When a crisis hits, you don’t want to be fighting your monitoring tool. You want answers, fast, and a team behind you.
Read honest reviews from real people.
It’s a great way for you social media managers to track what consumers are saying about your brands via comments. It keeps you fresh perspectives on what the general public want and think about.
Andrew BMentionlytics is my digital Swiss Army Knife. It's a lifesaver when it comes to brand monitoring, making it feel like I've got a team of data detectives at my disposal 24/7.
Chaque R.I really like the interface (simple to toggle insights by selecting different data inputs) and the customer service is great.
Jenna W
Crisis management software monitors social media, news, blogs, and review sites for early signs of a brand reputation crisis, like sudden spikes in negative mentions, and alerts PR and communications teams in real time, so they can respond before the issue escalates.
Not keyword alerts after the fact. AI that detects when normal brand behavior breaks, so your team has time to respond before a moment becomes a headline.
14-days trial No credit card required Cancel anytime