Campaign monitoring on social media can be a daunting prospect for your business, but it’s important not to let it slip under the radar. The number of social media users rises to 4.5 billion in 2022 and 93% of marketers are using social media for business.
This goes on to show the importance of online presence and marketing in today’s world. However, just creating a business page and running campaigns isn’t going to be of much help unless you actively monitor their effectiveness.
As important as it is to come up with a clever marketing campaign, it is equally essential to track its progress and see if it has the impact you thought it would. As a result, you need a social media campaign monitoring strategy to determine how your online actions perform and what you can do to make them more effective.
Read on to find out how you can carry out campaign monitoring and why it’s vital for your business.
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Updated on 04.04.2023
What is Campaign Monitoring?
Campaign monitoring is the process of tracking the performance of a marketing campaign, usually over a predetermined period. This process helps to measure the effectiveness of a campaign, allowing for changes or improvements to be made as needed.
With campaign monitoring, you can determine which strategies are successful and which ones are not. This allows focusing your efforts and resources on the methods that have the most potential for success.
Over the past decades, social media has become an essential part of the success of campaigns everywhere. With millions of active users on social media platforms like Facebook, Instagram, Twitter, and LinkedIn, social media has become an indispensable tool for businesses to reach their target audience.
What is social media campaign monitoring?
Social media campaign monitoring involves tracking, measuring, and analyzing the impact of a company’s social media campaigns. This can involve tracking hashtags, monitoring social media engagement rates, and the overall effectiveness of a company’s social media presence.
Campaign monitoring is a powerful tool to gain a better understanding of your target audience. By measuring and analyzing the data, you can identify which campaigns are working, what content resonates with their audience, and which messages are falling flat. This way, you can continually refine campaigns to make them more effective.
Benefits of Social Media Campaign Monitoring
Campaign monitoring helps determine how well your marketing strategies perform, not just for your sake but also because it is essential information for your stakeholders.
Here are some of the benefits of monitoring your social media campaign:
Understand Customer Behavior
Regardless of the industry you work in, it is essential to understand your target audience to cater to them accordingly and improve the chances of reaching your business goals.
Campaign monitoring allows you to observe, understand, and track customer behavior so you can determine which tactics get them to purchase more.
Leverage Effective Techniques
Once you understand the most effective techniques for your target audience, you can work on perfecting them to turn your happy customers into loyal ones. Additionally, you can also refine those strategies that didn’t do so well initially, so they might do better next time around.
Maintain Online Reputation
If you want to improve your social media presence, you have to maintain an excellent online reputation. When you constantly monitor your campaigns, taking in customers’ reactions and opinions, it shows that your brand is open-minded and flexible to adapt to changing needs.
This allows you to make better connections with people in the business and get new customers who can spread the word about your brand once they are satisfied.
There are certain times for each social media platform when it is best to post your content, as user activity is high at that time. You can use this information to time your campaigns and interact with the users through live sessions or Q/As about your current campaign, gathering real-time data on its performance.
Any marketing campaign and the extent of its monitoring depend on the financial investment put into it. When you effectively monitor the progress of your campaign, it becomes possible to determine if you have invested in the right strategy. If the answer’s no, it’s only natural to find other techniques that provide better results.
With real-time monitoring of your PR campaigns, you get valuable feedback for your strategies and reach out to social media users and respond to them live to keep the conversation going. This helps you improve user engagement as you can discover discussions about your brand through monitoring and join them to engage with your customers.
When you monitor actively, you can find out about a possible PR crisis and deal with it before it spreads like wildfire.
How to Monitor Campaigns on Social Media?
We can breakdown your social media campaign analytics into two types:
- Campaign Metrics: These metrics track the effect of the particular campaigns you run
- On-going Analytics: These help you monitor your daily activities over a period so you can see any changes in them or any increases in the engagement rates
Here’s the workflow you can follow to monitor your campaign’s effectiveness:
Step #1 Identify Your Objectives for Campaign Monitoring
Whether it is a research paper or a social media marketing campaign monitoring, any project requires a plan. You need to be clear about your objectives and why you want to go ahead with a specific campaign. Ask yourself: do you want to improve your brand awareness, increase your website’s traffic, or reach more people through your campaign?
It is best to have a SMART goal for all of your campaigns, which stands for:
- Specific: Choose a social media platform to get started with
- Measurable: Use an adequately defined trackable metric
- Actionable: Set a realistic goal and one that you can accomplish
- Relevant: A better engagement rate results in improved brand awareness
- Time-bound: Set a time limit for achieving a goal
Step #2 Select The Appropriate Metrics
You can use several social media metrics to monitor the progress of your campaign as they give valuable insights. Use these to determine how to align your strategy with customer expectations and come up with better social media marketing strategies.
This metric is the number of times the keyword you choose to capture the essence of a particular campaign is mentioned by social media users. For instance, if you run your campaign on Twitter or Instagram, you can see all those public posts which used that specific hashtag. This can help you determine the reach of your message.
Every post generates some sentiment, be it positive or negative. The sentiment analysis metric shows the attitude users have toward your content, which can be negative, positive, or even neutral.
A metric that helps you determine the number of people your social media post has reached.
This metric shows the people who talk about you and the impact your campaign has created.
Share of Voice
Share of voice is a percentage point that shows the impact of a social media post through the conversation it sparked on social media.
Step #3 Set A Campaign Duration
Campaigns differ in their duration due to various reasons, including budgets and the time frames allowed for their implementation.
It is essential to understand the duration of your future campaign with the help of similar previously run campaigns. Additionally, when reviewing past campaigns, pay attention to ones that align with your current campaign goals, select them for the best comparison, and match the results from a similar time frame.
Step #4 Measure The Results Of Your Campaign
Once you have selected the particular metrics to track your social media campaign’s progress, you must use tools to capture and measure them. Sometimes, social media platforms have certain analytics you can use to measure your performance.
Other times, you have to rely on third-party social media monitoring tools or build your own with the help of software like API. You can do a simple Google search to figure out the tools you need for specific social channels if you’re not sure. One just tool is Mentionlytics.
Step #5 Track and Report
It is essential to note that the raw data doesn’t give much insight. You need in-depth information or benchmarks to compare your performance with that of your competitors. Use your primary findings as a benchmark and keep your stakeholders in the loop with this information, so they review your results accordingly.
It is essential to consider the following:
- If your numbers align with your expectations
- How do they compare with that of your competitors
As for your performance, it is best to report regularly, depending on your firm’s schedule. However, even if some meeting gets delayed due to scheduling conflicts, make sure you check your metrics regularly. Consider using a screen recording app to later share meeting videos among employees who were missing. With the accumulated data, compare old and new results to gauge any differences in your campaign performance.
Create a social media report using simple charts and graphs, as the visualization of results makes it easier for everyone to understand how your social media campaign is performing. Also, include any contextual information or benchmarks in that report, so it is easier to decipher the meaning of any figures.
As for the comparison with your competitors, you can easily do so with the help of social media analytics.
#6 Repeat The Process
After you have carried out the above steps, it is essential to analyze your results and adapt effective metrics for upcoming campaigns. You can continuously improve your strategy towards a specific campaign by revising it according to new data.
The effort you put into monitoring and improving your campaigns will eventually prove beneficial when your website gets more traffic, you have more leads to follow, and your brand awareness increases.
Ready For Social Media Campaign Monitoring?
This is the social media age, and you cannot get ahead of your competitors without tapping into it. However, it is essential to realize its true potential and use it accordingly.
Your social media marketing strategies are meant to achieve a business goal, such as increasing brand awareness or the number of leads. Monitor them actively and analyze the results you get to ensure their effectiveness.
Use this data to check the effectiveness of your campaigns and optimize your future ones. Determine what works best for your brand, what you can improve upon, and what you should let go of if something doesn’t add value to your business goals.