What we once called SEO reputation is now AI reputation, and it’s a trickier beast. Because today, it’s not just Google’s Top 10 search results you need to worry about. You’re also up against AI Overviews, featured snippets, “People also ask”, ChatGPT, Claude, Gemini, Perplexity… and that list isn’t getting any shorter.



Let's start with a short reminder that earned media is the attention you get from various sources for free. You don't pay for it (that's paid media), you don't publish it (that's your own media). It's pure, spontaneous (or not so) love you get from your audience.




Measuring PR results has been a hot topic since... well, the beginning of time. We’re talking about when television first entered the living rooms in the 1930s (yes, that old-school). To prove their worth in dollar terms, the PR industry came up with a shiny new metric: Advertising Value Equivalency.



Review management is one of the most sensitive parts of gatekeeping your business reputation. And reviews existed long before 2010, when the internet made every dissatisfaction public and available. Only then was it called word of mouth.



Impressions? Cute. Sentiment? Important. But at the end of the day, clients want to know: what’s all this coverage worth? And that's how things came to Earned Media Value (EMV), the most misunderstood, debated, and overused metric in PR.



Have you checked your brand reputation? The truth is, you can't spot the cracks just by scrolling through a few review sites or typing your name into a search engine. There are too many platforms, pages, and whispers on the internet. That's where reputation management software steps in.



Your brand used to sparkle, but now... It's giving... static. You've tried new campaigns, fresh content, and even changed your logo's shade of blue (twice). That's your sign not to panic, but to pause and run a brand audit.